Terms & Conditions

1. Ordering Terms

By placing an order through this website, customers confirm that the information provided is accurate and that they have reviewed their selected items before completing the order process.

• Orders are prepared according to the selections and details provided by the customer.
• Customers should review menu choices, quantities and any specific requirements before submitting an order.
• Additional requests will be considered where reasonably possible but cannot always be guaranteed.
• Large group or catering orders should be arranged at least 24 hours in advance.

2. Menu Information

We aim to ensure that all menu descriptions, ingredients and product information displayed on this website are accurate and regularly reviewed.

• Menu availability may vary depending on ingredient availability and daily operations.
• Images are provided for presentation purposes and may vary slightly from the final prepared dish.
• Ingredient information is provided as guidance and customers with dietary requirements should contact us before ordering.
• Prices and menu information may be updated from time to time to reflect current offerings.

3. Food Preparation Standards

All dishes are prepared after an order is received using selected ingredients and established preparation methods.

• Standard orders are generally prepared within approximately 20–45 minutes.
• Preparation times may vary depending on order size, menu selection and kitchen demand.
• Customers placing larger orders should allow additional preparation time.

4. Collection Terms

Customers selecting collection are responsible for arriving at the agreed collection location within a reasonable timeframe after receiving confirmation that their order is ready.

• Collection is recommended within 30 minutes of receiving notification.
• Customers should check their order details before leaving the collection location.
• Any concerns regarding an order should be reported as soon as reasonably possible.

5. Delivery Terms

Where delivery is available, estimated delivery times are provided as guidance and may vary depending on order volume, traffic conditions, weather and other operational factors.

• Customers must provide complete and accurate delivery information.
• Someone should be available to receive the order at the delivery address.
• Reasonable efforts will be made to complete delivery using the information provided.

6. Order Accuracy & Customer Responsibilities

Customers are responsible for reviewing order details, selected items and contact information before submitting an order.

• Customers should ensure that all information provided is accurate and complete.
• Any dietary requirements or ingredient concerns should be communicated before an order is prepared.
• Customers are responsible for ensuring someone is available to receive delivery orders where applicable.

7. Food Information & Dietary Requirements

We provide menu information to help customers make informed choices. Ingredients and preparation methods may vary depending on menu items and availability.

• Customers with allergies or specific dietary requirements should contact us before ordering.
• Information provided on the website is intended as general guidance and does not replace individual dietary advice.
• Preparation takes place in a kitchen environment where different ingredients may be handled.

8. Refunds, Adjustments & Order Concerns

We aim to provide accurate menu information and carefully prepare every order. If you have a concern regarding an order, please contact us as soon as reasonably possible after receiving your order.

• Requests relating to order issues should normally be submitted within 24 hours of collection or delivery.
• Each request will be reviewed based on the specific circumstances.
• Where appropriate, a suitable resolution may be considered following review.

9. Website Information

We make reasonable efforts to ensure that information displayed on this website is accurate and updated. Menu availability, descriptions and operational information may occasionally change.

We reserve the right to update website content where necessary to reflect current services, menu availability or operational requirements.

10. Intellectual Property

All website content, including written materials, design elements, images and branding information, is provided for business use and remains protected by applicable intellectual property regulations.

Website content may not be copied, reproduced or used for commercial purposes without appropriate permission.

11. Consumer Rights & Legal Compliance

These Terms and Conditions are intended to operate alongside applicable consumer protection legislation and do not affect any rights that customers may have under applicable law.

We are committed to providing clear information about our products, services, ordering procedures and customer support arrangements.

• Customers may retain their legal rights under applicable consumer protection regulations.
• Nothing within these Terms limits rights that cannot legally be excluded or restricted.
• Information provided through this website is intended to be clear, accurate and reasonably understandable.

12. Governing Law & Jurisdiction

These Terms and Conditions, and any matters arising from the use of this website or the ordering of products, are governed by the laws of England and Wales.

Any disputes or concerns will first be addressed through communication with our customer support team. Where a resolution cannot be reached, applicable legal procedures and jurisdiction requirements will apply.

13. Data Protection

Personal information is handled in accordance with our Privacy Policy. We collect and use customer information only for legitimate business purposes, including order processing, customer support and service improvement.

Customers are encouraged to review our Privacy Policy for further details regarding information handling practices.

14. Updates to These Terms

These Terms and Conditions may be reviewed and updated periodically to reflect changes in business operations, services or applicable requirements.

Any revised version becomes effective immediately once published on this website.