Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when placing an order, submitting an enquiry or contacting our customer support team.

• Full name
• Telephone number
• Email address
• Delivery or collection information where applicable
• Order details and customer communications
• Information submitted through website contact forms

We may also receive limited technical information automatically when you visit this website, including browser type, device information and general website usage data.

2. How We Use Your Information

Information is used only where reasonably necessary to operate the website and provide customer services.

• Process and manage customer orders.
• Arrange collection or delivery where applicable.
• Respond to enquiries and customer support requests.
• Provide important updates relating to an order.
• Improve website performance and customer experience.
• Maintain business records where required for operational purposes.

3. Customer Communications

If you contact us by telephone, email or through our website, we may retain the information you provide in order to respond to your enquiry, assist with your request or provide ongoing customer support where appropriate.

Communications are retained only for as long as reasonably necessary to complete the relevant enquiry or maintain appropriate business records.

4. Sharing Information

Personal information is not sold or rented to third parties.

Information may only be shared where reasonably necessary to support normal business operations, including website hosting, delivery coordination, technical support or where required by applicable legal obligations.

5. Data Security

Reasonable administrative, organisational and technical measures are used to help protect personal information against unauthorised access, accidental loss, misuse or disclosure.

Although appropriate safeguards are maintained, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

Information is retained only for the period reasonably necessary to fulfil the purposes described in this policy.

• General customer enquiries may be retained for up to 12 months.
• Order-related records may be retained for up to 7 years where appropriate for business record keeping.
• Website analytics information is retained only for the period reasonably necessary to improve website performance.

7. Your Privacy Choices

Subject to applicable legal requirements, you may request access to personal information held about you, request correction of inaccurate information or request deletion where appropriate.

Requests will be reviewed and responded to within a reasonable period following verification of the request.

8. External Websites

This website may contain links to external websites provided for convenience. We are not responsible for the privacy practices or content of third-party websites and encourage visitors to review their individual privacy policies.

9. Updates to This Policy

This Privacy Policy may be reviewed periodically to reflect operational, technical or legal developments. Any updated version becomes effective immediately upon publication on this website.