Frequently Asked Questions

Ordering

Orders can be placed through our online ordering system during our published opening hours. Once an order has been submitted, preparation normally begins shortly afterwards to help maintain freshness and quality.

• Orders are prepared individually after confirmation.
• Please review your selected dishes before completing your order.
• Special requests are considered where reasonably possible but cannot always be guaranteed.
• Large catering or group orders should be arranged at least 24 hours in advance.

Preparation

Each meal is prepared using fresh ingredients and traditional cooking methods. Preparation times may vary depending on the size of the order and current kitchen demand.

• Most standard orders are prepared within approximately 20–45 minutes.
• Larger orders may require additional preparation time.
• Customers will receive collection or delivery updates where applicable.

Collection

Collection orders may be picked up during normal operating hours after confirmation that the order is ready.

• Please collect your order within 30 minutes of receiving the collection notification.
• If you expect to arrive later, please contact us where possible.

Delivery

Delivery availability depends on operational coverage and order demand. Estimated delivery times are provided for guidance and may vary during busy periods or due to circumstances outside normal operations.

• Please ensure your delivery information is complete and accurate.
• Someone should be available to receive the order at the delivery address.

Dietary Information

Some dishes may contain ingredients commonly associated with food allergens. Customers with allergies, intolerances or dietary requirements are encouraged to contact us before placing an order.

• Ingredient information is available upon request.
• Preparation takes place in a shared kitchen environment.

Changes & Cancellations

Requests to amend or cancel an order should be submitted as soon as possible after the order is placed. Once food preparation has commenced, changes may no longer be possible.

• Early requests are reviewed whenever practical.
• Completed or collected orders cannot normally be modified.

Customer Support

If you have any questions regarding your order, menu information or general enquiries, please contact our customer support team during business hours.