Delivery Information

1. Order Preparation

Preparation begins shortly after an order has been successfully received. As each meal is freshly cooked to order, preparation times may vary depending on menu selection, kitchen demand and the size of the order.

• Standard orders are normally prepared within 20–45 minutes.
• Larger family or group orders may require approximately 45–60 minutes.
• Catering and party orders should be arranged at least 24 hours before the preferred collection or delivery time.
• Preparation times may be slightly longer during evenings, weekends and public holidays.

2. Collection Information

Customers choosing collection will receive confirmation once the order is ready.

• Please collect your order within 30 minutes after receiving the ready notification.
• If you expect to arrive later than planned, please contact us as soon as reasonably possible.
• Collection is available only during published opening hours.

3. Local Delivery

Local delivery is available to selected nearby addresses during normal operating hours, subject to availability at the time the order is placed.

• Orders are normally delivered within approximately 30–60 minutes after preparation has been completed.
• During busy trading periods, weekends or adverse weather conditions, delivery may take up to 75 minutes.
• Estimated delivery times are provided as guidance only and may vary according to operational demand and traffic conditions.
• Customers are encouraged to provide a complete delivery address, postcode and a contact telephone number to assist with successful delivery.
• Someone should be available to receive the order when the delivery arrives.

4. Delivery Process

Each order is checked before leaving the kitchen to help ensure that the requested items have been prepared correctly.

• Meals are packed using suitable food containers designed to maintain quality during transport.
• Drivers follow the delivery information supplied with the order.
• If additional location guidance is helpful, customers are encouraged to include it when placing an order.

5. Delivery Attempts

If a delivery cannot be completed because the address provided is incomplete, incorrect or no one is available to receive the order, reasonable attempts will be made to contact the customer using the telephone number provided with the order.

• Please keep your telephone available after placing an order.
• Where delivery cannot reasonably be completed, alternative arrangements may be discussed where practical.

6. Food Quality

Meals are intended to be enjoyed shortly after preparation. Freshly prepared dishes provide the best flavour and quality when consumed promptly following collection or delivery.

• Please check your order upon receipt.
• If you believe an item is missing, contact us within 30 minutes of receiving your order so we can review the matter.
• Storage and reheating after collection or delivery are the responsibility of the customer.

7. Customer Responsibilities

• Provide accurate contact and delivery information.
• Review your order carefully before submitting it.
• Inform us promptly if any information requires correction.
• Advise us of any dietary requirements or allergen enquiries before placing an order.
• Ensure someone is available to receive the delivery.

8. Customer Support

Our team is available during normal business hours to assist with questions relating to preparation, collection, delivery arrangements and general customer enquiries.

We aim to respond to customer enquiries as promptly as reasonably practicable.